Trig Sunglasses

GENERAL POLICY

• All ready to ship items ship within 24-48 hours
• Pre-order items ship in 7-15 working days
• Our warehouse dispatches orders from Monday to Saturday
• Once an order is shipped, it takes 3-7 working days to reach you based on your location
• Upon dispatch you will receive tracking details via Whatsapp, sms and e-mail
• COD is available for maximum value of INR 4999 per order
• If a pre-order items get delayed the customer can opt for a Store Credit
• You can email us on help@outt.infor any questions related to shipping

SHOWS DELIVERED BUT NOT RECEIVED

You are requested to track your package when it shows delivered on your email or sms. As per the recent update in courier companies policies throughout India, you are required to inform us within 3 days if your package isn’t delivered and shows delivered in the tracking for us to help you with the same. The courier company is not accepting any complaints post 72 hours marked delivery, and we will not be liable if there is delay in informing from your end.

SHIPPING IN INDIA

• We use premium courier services of BlueDart, Amazon, Xpressbees, Ekart, Ecom and Delhivery.
• Metros: Please allow 2-4 working days for the courier to be delivered post dispatch
• Non-Metros and Interiors: Please allow 4-5 working days for the courier to be delivered post dispatch.
• Upon dispatch you will receive tracking details via whatsapp, sms and email
• We cannot be held accountable for unforeseen weather conditions, custom clearance processes, and courier company caused delay in delivery time. However, we will ensure to keep you well informed incase of any unforeseen delay with your order.

INTERNATIONAL SHIPPING

• International Shipping is now being offered by Outt! We are shipping internationally via DHL.
• For International Shipping, Please use Cashfree payment gateway at checkout.
• The shipping charges depend on your country of purchase and order volume & weight and will be calculated at checkout.
• Please allow 10-18 working days for International Orders to reach after they have been shipped.
• Outt cannot be held responsible for any parcel that is not collected by the consignee.
• Orders are shipped from India and any import duties and taxes charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country.
• If you have questions related to custom charges please contact your local customs office.

COLOR DIFFERENCE

• The colour in images on the website can slightly vary due to product shoots in professional lighting.

We are dedicated to ensuring that your shopping experience on our website is as seamless as possible. Our unwavering commitment to delivering the highest quality products is at the heart of what we do. We firmly believe in providing premium quality and ensuring the perfect fit for all our items.

However, we acknowledge that perceptions of quality and fit can vary among individuals. Therefore, at Outt, we offer the flexibility of product exchanges to guarantee your complete satisfaction.

RETURN/EXCHANGE POLICY

We are delighted to offer return/exchange services for all our products, prioritizing your satisfaction. It's important to note, however, that due to hygiene considerations, we are unable to accept returns or exchanges for items falling within the following categories:

• Swimwear
• Bodysuits
• Lingerie and Bralettes

For returns or exchanges, these items must remain unused, unaltered, and unwashed, and they should be returned in their original packaging with the tags intact. Please be aware that packages not meeting these conditions will not pass our quality control (QC) checks and will be returned to the customer.

WE OFFER 3 DAYS REFUND/EXCHANGE/RETURN ON ALL OF OUR PRODUCTS!

• Request refunds or exchanges within 3 days of delivery and inform us upon receiving the product. For assistance, please email us at help@outt.in include an image of the received product and the bill.
• Our email response time is 24 hours, and we appreciate your patience.
• Reverse pickup typically takes 2-3 days, and we kindly request that the pickup is completed in a single visit.
• The customer is responsible for a reverse pickup charge of INR 100.
• Refund/return/exchange will be initiate post pickup only.
• Refunds will be processed within 48-72 hours after clearing the quality check process at our warehouse.
• In case of COD orders, the amount will be refunded after deducting COD charges.
• We provide refunds only through bank account details, UPI is not supported.
• When handing over the product to the delivery person, please take a picture or video as proof for any potential future disputes.
• Products obtained during a BUY1 GET1 or SALE promotion are not eligible for exchange, replacement, or refund.
• We only provide assistance between 10:00 AM to 5:00 PM
• Products purchased with store credits or those that are replacements themselves are not eligible for exchange, replacement, or refund.
• While we take utmost care in packing our products, if any issues arise, please record an unboxing video in resolving the issue promptly.
• If products get damaged or are defective during transit, we dispatch replacements within 24 hours to ensure your satisfaction.
• Please ensure that you only hand over the products specified in your return/exchange request to the pickup person. We are not responsible for additional products sent by mistake during pickup.
• Garments and fabrics that don't allow tagging can be exchanged without the tags.
• To prevent any loss or damage during transit, securely pack the exchanged items.
• Please include the shipping label when returning the parcel.

NOTE: NO REFUND ELIGIBILITY IN THE FOLLOWING CONDITIONS

• Damage/Defective/Missing Items, Manufacture defects: We promptly ship new products in such cases. While our products undergo numerous quality control checks, we do not offer refunds for these instances strictly.
• Fitting Issues: Product sizes are clearly mentioned in the description, so please measure carefully.
• Order Modification/Cancellation: Once a shipment is in transit, we cannot modify or cancel your order. However, you can initiate an exchange within 3 days of receiving the product or amount will be added in a form of store credit.
• Products those bought from sale sections.

COLOR DIFFERENCE

Please note that the colors in images on the website may slightly vary due to professional product photography in controlled lighting environments. We appreciate your understanding in this matter.

At Outt, your satisfaction is our priority, and we are here to assist you throughout your shopping experience. If you have any questions or require further clarification, please don't hesitate to contact our dedicated customer support team.